Read The NASA Knowledge Map on pages 302 – 304 of the textbook, Reynolds, G.W. (2016). Information technology for managers (2nd ed.). Boston, MA: Cengage Learning. After reading the case, write a 2-page single-spaced analysis answering the following questions:
Discuss the statement that knowledge management is a business process, not a technology.
Discuss the benefits and challenges of implementing knowledge management systems. What measures can be used to encourage employees to surrender their knowledge and experience to help build a knowledge management system?
You have been tasked to justify the investment in a knowledge management system. What is the productivity paradox when it comes to investments in information technology? How will you justify the investment, keeping in mind the productivity paradox?
Please be sure to follow the APA style format in your writing, making sure that your answer is well supported using material from the book or any additional sources. Use at least five references in your paper and cite them properly. If material from any source (including the assigned case or book) is used, these references should be specified using the APA format. The font should be 12-point Times New Roman. The margins should be 1 inch all around. The line spacing should be single spaced with no spacing between paragraphs. Your work should be original as it would be checked for plagiarism.
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