Instructions: Please read the questions below, and providea comprehensive, complete answer. DiscussionQuestions:1. Describehow the hammer example relates to usability and user centered design?2. Froma government perspective, what is the advantage of web-based self-service? What is the average transaction cost examplesacross the spectrum, specifically from online and assisted online transactions(chat)?3. Whatis user-centered design? What is userexperience? What is Garrett’sperspective?4. DescribeKrug’s approach to usability?5. Whyis Google such an established provider of search capabilities, with respect theusability of their site? 6. Whatis the design edge that Bing attempts to employ to differentiate fromGoogle? What do you think of theirapproach?7. Whatis the fundamental approach that McGovern is attempting to identify as a keyfor usability testing? Describe the casestudy that illustrated this primary concept.8. Howcan you research your customers? Why isthis important?9. Whodoes “Rosie” represent? 10. Whatis a care word? Provide an example.11. Whatis the core message of Krug in the User Testing Demo, and what is conveyed inthe 25 minute video?12. Describeseveral of the issues identified during the “Where Do I Vote?” applicationusability test? How was usabilitytesting used to enhance this site?this is a powerpoint for refrences usability140414.ppt
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