HMG 2100 Week 6: Tools for Problem Solving and Decision Making

I’m studying and need help with a Health & Medical question to help me learn.

The issue of Root Cause Analysis (RCA) was presented and reviewed in this week’s materials.

There are many issues that can be addressed when performing a RCA.

Assuming that there is a problem of appointment wait times at a physician’s office setting, please share your thoughts and experiences on how you would address this issue using the RCA concept, plus describe which techniques you might apply and why.

Reference “Healthcare Operations Management, Third Edition” by Daniel B. McLaughlin and John R. Olson – Chapter 6.

From Professor : Your response should be at least 1 page and no longer than 3 pages in length (not counting citations), double spaced and 12 point type.

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