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1. Which of the following is NOT a commonly used method of

    1. Which of the following is NOT a commonly used method of evaluating the alternatives in a decision-making process? (Points : 1) Determining the “pros and cons” of each alternative Performing a cost-benefit analysis for each alternative Weighting factors important in the decision Hiring a consultant to objectively analyze cost alternatives . 2. When management recognizes that strategic objectives are not being met, it can use the strategic control process as a means of (Points : 1) feedback to help understand deficiencies. finding the persons or departments at fault. identifying the major opportunities it has missed. redefining its mission and goals. . 3. The major positive outcome of job rotation appears to be that it (Points : 1) is useful in cross-training work teams. consistently improves worker motivation. reduces absenteeism and tardiness. increases worker respect for the jobs of others. 4. The structured group technique in which all members are physically present, but which restricts discussion and interpersonal communication, is (Points : 1) brainstorming. the wheel network. group consensus thinking. the nominal group technique. 5. One of the frequent criticisms aimed at the Boston Consulting Group matrix for labeling businesses is that it (Points : 1) oversimplifies the nature of these businesses. uses highly prejudicial labels. represents an elitist approach to business analysis. overcomplicates the nature of business. . 6. Which of the following is NOT a basic tenet of capitalism as set forth by Adam Smith in The Wealth of Nations? (Points : 1) Natural laws of supply and demand will regulate the flow of resources within a society. All rights of ownership are assigned to the government, the church, and a wealthy few. All individuals should have the right to accumulate wealth. Division of labor would lead to great gains in productivity. 7. The most common form of organizational structure is the ______ structure. (Points : 1) functional hybrid multidivisional holding company . 8. W. Edwards Demming was primarily responsible for (Points : 1) convincing management that each part of the organization must be considered independently. convincing management about the importance of placing blame changing management attitudes about the value of the worker. changing management attitudes about the cost of quality . 9. The executive management team at Global Gears and Goods carefully monitors the firm’s impact on the environment and its reputation as a good company to work for. The management team demonstrates a high degree of interest in (Points : 1) recycling. ethics. conservation. social responsibility. . 10. In the administrative model of decision making, which of the following options is NOT a characteristic of satisficing? (Points : 1) Decision makers will choose the first alternative that appears to be satisfactory. Managers will allow stress and emotion to affect their judgment. The time and expense involved in obtaining complete information are not justified. Decision makers will not exhaustively search for an ‘optimal’ solution but accept one that is ‘good enough.’ . 11. Karen is promoted from front-line supervisor to middle management, largely because her boss appreciates her ability to find solutions to production problems. Which management skill does Karen’s boss see in her? (Points : 1) Conceptual Strategic Relational Operational 12. Developing a culture that encourages regular discussion of moral and ethical issues is likely to (Points : 1) promote trust and learning in an organization. create deeper fear of revealing ethical violations. prompt confusion about the relevant laws. lead to the immediate development of a code of ethics. 13. While functional area managers may differ in their specific duties, all functional area managers engage in the same fundamental duties, which are (Points : 1) hire, fire, train, and promote. record, review, report, and respond. think, do, check, and act. plan, organize, lead, and control. . 14. Social responsibility is the obligation a business has to (Points : 1) do the most good and the least harm to society and the environment. make the highest possible return for investors who rely on the firm for income. be as competitive as possible to encourage efficiency in the market. develop total quality management as an investment in society. 15. Austin, the CEO, assigned the COO to conduct an evaluation of the firms total contribution to the betterment of the communities in which the firm had plants and facilities. Austin is requesting (Points : 1) an ethics audit. a social audit. a deontology audit. a utilitarian audit.

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