1) Care practitioners need to communicate in report or handover meetings between care team members, case conferences, various meetings with managerial staff, and service users and their relatives. 2) A primary care group involves a face-to-face situation in which members get to know each other. Examples include therapy groups and relatives’ meetings. A secondary care group may include members who may never meet each other. Examples include trade unions and health and social care practitioners’ professional groups such as social workers and physiotherapists. 3)Group situations may be considered preferable as they can improve members’ self-esteem, are an effective means of problem solving, enable decision-making and responsibility to be shared, tend to command more respect and have more power, and they provide multiple perspectives such as greater breadth of information. 4) Strangers recruited to work in a care setting will need to gain an understanding of group processes and patterns of group behaviour in order to interact and communicate well in various group situations. This involves understanding forming, storming, norming and performing. Alternatively, understanding inclusion, control and affection.
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